Other Customer Service Support

[snowwhitey]

I am having the same problem, I received and am charged for easy replenish orders that I can not cancel.  I have called a number of times and it does not show up on my end or on my easy replenish page and I CANNOT CANCEL IT!

I should not have to spend any more time on this.  Can you please fiugre out how to make these deliveries on items I HAVE NO USE FOR?

[John-BBY Social Media Specialist]

snowwhitey,

Welcome to our community. I was unhappy to hear that you've encountered obstacles to cancelling your Easy Replenish subscription. I regret any inconvenience that you've incurred over this concern.

You should be able to cancel your subscription via your account on BestBuy.com . Please head over here for instructions on how to sign in to your account. Once in, you should have the ability to cancel that subscription.

With that being said, if you're still having difficulty, I'd like to look into this for you. I will need some information to begin though. If you will please send me a private message that includes the following, I’ll get started:

• Your full name
• Your telephone number
• Your email address
• The product(s) for which you have Easy Replenish subscriptions to be cancelled

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.

[snowwhitey]

Hi John, 

Thanks for your reply. I have replied privately but I am posting here as well because too many people seem to have the same problem with easy replenish.

I have no problem signing into my account on Best Buy. I initially ordered two of these filters online for in store pickup.  Then inexplicably I received one on "easy replenish" which I never signed up for.  I tried to cancel this order on my best buy account, but there was no option to cancel because there is no record of it existing.  After many attempts to speak to someone knowledgeable about easy replenish, I finally spoke to a representative and she confirmed that I do not have an active easy replenish subscription and I will not receive anymore filters, but yesterday another was sent, delivered to me, and charged to my account.  

I have spent way too much time on this already with many hours on hold and dropped calls from Best Buy.  Please resolve this for me.  I don't have time to return all of these unwanted filters to my local Best Buy store.

[John-BBY Social Media Specialist]

snowwhitey,

Thank you for sharing the requested information. I apologize for this very tardy reply.

I have reached out on your behalf to my partners here at our corporate headquarters for assistance in resolving this for you. I hope to hear back very soon, but I don't have an ETA for a response or solution. I will let you know as soon as I do have more details to share. I regret the imposition upon your patience in the interim. 

Should you have questions or concerns while we're looking into this for you, please do not hesitate to let me know. I am grateful you brought these circumstances to our attention.

[snowwhitey]

Thank you. I look forward to getting this resolved.

[John-BBY Social Media Specialist]

Ann,

I appreciate your patience was we've looked into this on your behalf. 

I have been informed that the Easy Replenish subscription for the water filter has been cancelled. You should not receive another unwanted shipment.

In the event that you do, or you have any other concerns, please do not hesitate to let us know. The last thing we ever wish to do is create complications for our valued customers like you.

I hope you have a terrific weekend!