02-24-2019 04:37 PM
Welcome to the Best Buy forums, Carlos59,
It would be my pleasure to see what code you're speaking about and I'm grateful you took the time to reach out to us for assistance!
Please send me your full name, phone number, email address, and the order number or customer service PIN from your purchase receipt. I'm looking forward to working with you soon to see if I can lend a helping hand with your missing digital code.
Click the blue button in my signature line below to send your private message to me!