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Posts: 2
Registered: ‎02-17-2021

Re: Debt Collection from BestBuy/CBNA ruining my life

im also having an issue clearing a Bestbuy/cbna account off my credit report. please help!

Valued Contributor
Posts: 2,072
Registered: ‎02-07-2011

Re: Debt Collection from BestBuy/CBNA ruining my life

You would need to work with citibank. Bestbuy doesn't have access to your account directly.
Posts: 1,289
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Registered: ‎11-23-2018

Re: Debt Collection from BestBuy/CBNA ruining my life

Hi, Seth8586, and welcome to our online community!


Thanks for posting for support. I know how concerning it can be to see issues with your account or credit report, and I'm happy to provide any support that I can with this.

 

As nckhammond said, it would be best to contact Citibank directly first, as they are the issuer of your My Best By Credit Card. Their support team can be reached at (888) 574-1301, on their Contact Us page, through chat on their Citi Mobile App, and by Tweeting them directly at @AskCiti.

 

Please let me know if I can provide any further help with this!

 

Regards,

 

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-17-2021

Re: Debt Collection from BestBuy/CBNA ruining my life

I have contacted Citibank multiple times and they have no recollection of this account and told me to contact Best Buy about it. This account was closed in 2014 but still shows on my report
Posts: 1,289
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Registered: ‎11-23-2018

Re: Debt Collection from BestBuy/CBNA ruining my life

Seth8586,

 

While I wish Citibank was able to directly assist, I'm happy to look into this and see if I can provide any further support.

 

To start, please send me a private message including your full name, email, phone number, and more details about what's going on with your account. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Registered: ‎11-10-2008

Re: Debt Collection from BestBuy/CBNA ruining my life

Many states have statue of limitations where legally you can request this off your credit report or it's supposed to fall off after X amount of years. I think maybe you may be able to file a dispute with the credit reporting agencies direct rather than goto Citi Bank. The creditors are legally oblgated to respond to the dispute in a timely manner and remove it from your report. 

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