Other Customer Service Support

[bev3]

Hello I need coporate to help me with Citi Bank I sent a watch back to Best Buy returns via UPS well someone opened the package and stole a high end watch I complained to Citi bank and they want me to pay for it 349.91, I didn't steal it and someone from UPS is willing to pay the claim for this but Citi  keeps lying to me every agent you talk to tellls you a diffferent story Please help me 

[hockeycanuckjc Community Veteran]

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@bev3 wrote:

Hello I need coporate to help me with Citi Bank I sent a watch back to Best Buy returns via UPS well someone opened the package and stole a high end watch I complained to Citi bank and they want me to pay for it 349.91, I didn't steal it and someone from UPS is willing to pay the claim for this but Citi  keeps lying to me every agent you talk to tellls you a diffferent story Please help me 

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Unfortunately during the return period you are still responsible for the minimum payment due on your account until the item is returned or the claim is completed.. As Best Buy can generally help with customer inquiries as this Citibank on the other hand services your card, if you have not already let them know about the situation.

[Wesley-BBY Social Media Specialist]

Hello, Bev3.

Thank you for registering and welcome to our Community Forums. It’s true that Citibank is the administrator your My Best Buy credit card, let’s also confirm that the return process was completed. Would you care to share your full name, phone and email with us in a private message, please?  Simply send that information securely by selecting the blue button just next to my signature below.

We look forward to assisting you!

[bev3]

I KNOW THAT BUT CITI BANK WANTS ME TO PAY 349.91 I DID NOT STEAL THE WATCH I SENT IT BACK 

[jdogg836]

I see you replied to hockeycanuckjc, did you send those details requested by Wesley-BBY via private message?  He works out of corporate and is eager to look into it for you.

[AndrewB-BBY Social Media Specialist]

Hi there, bev3,

I hope you're doing well. I recently sent you a private message regarding this matter requesting some additional information I will need in order to continue exploring what options we have to help.

You can check your inbox by clicking on the envelope in the top right corner of your screen after logging into your forum account. I look forward to hearing back from you.