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New Member
Posts: 2
Registered: ‎09-14-2021

Re: Corporate Customer Service Contact Information

Hello I need coporate to help me with Citi Bank I sent a watch back to Best Buy returns via UPS well someone opened the package and stole a high end watch I complained to Citi bank and they want me to pay for it 349.91, I didn't steal it and someone from UPS is willing to pay the claim for this but Citi  keeps lying to me every agent you talk to tellls you a diffferent story Please help me 

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Registered: ‎11-10-2008

Re: Corporate Customer Service Contact Information


@bev3 wrote:

Hello I need coporate to help me with Citi Bank I sent a watch back to Best Buy returns via UPS well someone opened the package and stole a high end watch I complained to Citi bank and they want me to pay for it 349.91, I didn't steal it and someone from UPS is willing to pay the claim for this but Citi  keeps lying to me every agent you talk to tellls you a diffferent story Please help me 


Unfortunately during the return period you are still responsible for the minimum payment due on your account until the item is returned or the claim is completed.. As Best Buy can generally help with customer inquiries as this Citibank on the other hand services your card, if you have not already let them know about the situation.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎02-08-2019

Re: Corporate Customer Service Contact Information

Hello, Bev3.


Thank you for registering and welcome to our Community Forums. It’s true that Citibank is the administrator your My Best Buy credit card, let’s also confirm that the return process was completed. Would you care to share your full name, phone and email with us in a private message, please?  Simply send that information securely by selecting the blue button just next to my signature below.

We look forward to assisting you!

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-14-2021

Re: Corporate Customer Service Contact Information

I KNOW THAT BUT CITI BANK WANTS ME TO PAY 349.91 I DID NOT STEAL THE WATCH I SENT IT BACK 

Best Buy Employee
Posts: 2,556
Registered: ‎01-09-2015

Re: Corporate Customer Service Contact Information

I see you replied to hockeycanuckjc, did you send those details requested by Wesley-BBY via private message?  He works out of corporate and is eager to look into it for you.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Registered: ‎08-21-2017

Re: Corporate Customer Service Contact Information

Hi there, bev3,

 

I hope you're doing well. I recently sent you a private message regarding this matter requesting some additional information I will need in order to continue exploring what options we have to help.

 

You can check your inbox by clicking on the envelope in the top right corner of your screen after logging into your forum account. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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