05-20-2020 08:43 AM
05-20-2020 10:16 AM
Hi there, Irislitv,
Welcome to our Best Buy forum community! While I wish you were connecting with us under happier circumstances, I'm glad that you took the time to share your experience with us.
Getting approved for a higher credit limit should be an exciting time, so it hurts me to learn that the experience didn't go as planned. As someone who likes to keep an eye on my credit score, I can certainly understand why you'd be disappointed that requesting a credit limit increase ended up being a hard check rather than the soft check you were hoping for.
While I can understand your disappointment, this concern would be best shared with our Best Buy Credit Card support through Citibank at (888) 574-1301. I recommend giving them a call to discuss this further and give them the chance to try and improve your experience with your My Best Buy Credit Card.
01-14-2021 08:02 PM