Other Customer Service Support

[KM_user]

I’m have received emails from BestBuyInfo@emailinfo.bestbuy.com about my orders. One confirming it for pickup in CA, the other 2 months later in MN.

Here are email extracts:
Subject lines;
Your Password Reset verification code
Verify your email address
Your appointment is scheduled.

Body:

Use this code to reset your password. Chester, we received a request to reset your password for your BestBuy.com account. To securely reset your password: Please return to the webpage where you made the request and enter the verification code we have included here. Sincerely, Your Best Buy Customer Care Team Verification Code: {removed per forum guidelines} This code will expire 15 minutes after it was created. If you didn't request this verification code, we recommend that you reset your password now.


Verify your email address.

Hi Chester,

Verify your email address, and you'll be good to go.

Your appointment is scheduled.
We're all set for your appointment. Check in at the Geek Squad® Service Desk five minutes early with your appointment checklist fully completed so we can assist you as planned.
Confirmation number: {removed per forum guidelines}

Apple Drop Off
Tuesday, March 1
11:40 a.m. PT
Add to Calendar
Reschedule or Cancel
We'll see you for your appointment at:
Best Buy Torrance
3675 Pacific Coast Hwy
Torrance, CA 90505-6013
310-791-1186


None of these have anything to do with me.

[AndrewB-BBY Social Media Specialist]

Good afternoon, KM_user,

Welcome to our community forums and thank you for taking the time to write to us regarding these messages. I know how important it is to remain vigilant when reviewing and reading emails so I can understand your concern to see this arrive in your inbox. I'd be glad to help you look into this to see what options we have to help.

I do have a few questions. You mentioned that these emails were in regards to your order as well as they were meant for someone else. Can you please clarify if these are addressed to you? Is it possible that a friend or family member may have used your email address when placing an order in the past?

[KM_user]

I should’ve said “about my presumed orders“. They were not my orders. I never ordered from Best Buy.com. I’m only a BB brick and mortar shopper. Only my email was used. Next, no I don’t any friends or family members who have access or permission to place orders using my email account. None of the 2 orders were made to my physical address or an address of my friends or relatives. Furthermore, I don’t personally know anyone named Chester. I’m most interested to how someone would used my email address for verification and was able to verify. I looked up all up addresses used to access my email account, all addresses corresponded to my location. Each incident happened while I’m on travel in 2 separate states, other than my home state. This is the only suspicious activity, other than spam, I have noticed in any of my accounts. I ran virus and malware scans on my computer, phone and tablet. All clean.

[KM_user]

As of now, I haven’t suffered any damage. However, it baffles me how could this person use my email address to setup a BB account and verify it without accessing my account. Or it appears so to me. Any feedback?

[Rich-BBY Retired: Social Media Specialist]

Hello, 

Due to the recent data breaches at other companies, if you use the same email/password combination across multiple sites, it’s possible someone has gotten a hold of your account information. It’s recommended you update your password, would you like me to walk you through this process?

Best,

[josisenberg]

Email scam received, containing an image of an invoice purportedly from the geek squad.

I have done no business with Best Buy in months, and have not placed any order for service.

It was sent from this email address:

Susan Daisy <{removed per forum guidelines}>

To:undisclosed-recipients:;

Bcc:josisenberg@[redacted]

Is there an email address where I can forward phishing scam information.

[Connor-BBY Social Media Specialist]

Hey there, josisenberg!

Thanks for reaching out to us here on the Best Buy Forums. When I receive suspicious emails, I want to make sure they are real, and if they are not, get them taken care of, so I understand your concern. You can forward any suspicious emails, please forward them, including the header to abuse@BestBuy.com.

[josisenberg]

Done! Also sent a private message in case you want to track it in the abuse email system.