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Posts: 2
Registered: ‎06-04-2021

Re: Account flagged, unable to place order

Hi im having the same issue where all my orders being cancelled my account is blocked anything i order i get cancelled please i need help solving this issue
Posts: 4,802
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Registered: ‎11-29-2016

Re: Account flagged, unable to place order

Good morning, Bhamideh2015,

 

Welcome to our forums!  While it doesn’t happen often, I’ve certainly run into my fair share of cancelled orders throughout my online shopping life, so I know how frustrating it can be when it not only happens, but happens repeatedly with any given site.  It’s disappointing to hear this seems to be the case with your recent shopping experience with us through BestBuy.com, but I’ll be happy to see what additional insights we can provide.

 

For me to review your orders further, I’m just going to need you to provide me with some additional information through a private message.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so if you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your cancelled order numbers

As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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