04-25-2019 10:03 PM
04-26-2019 11:26 AM
Hi there, Armansingh3!
Welcome to the Best Buy Support Forums!
Accidentally scratching off the PIN and card number off of the back of a gift card sure sounds like a bummer, so I could imagine how you feel. Typically, our best option would be to see if we can transfer the remaining balance of your old gift card to a new one. To do this, we do typically need to know what the gift card number is, but I understand you also scratched some of the barcode as well as the gift card number off.
I see that you have also reached out to us via private message, and I have just recently responded to your message. Please refer there for more information, as we would be happy to try and see how we may be able to help here!