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Registered: ‎04-25-2019

Re: Accidentally scratched off part of PIN on gift card

Hi I have a similar situation here, because I also have a gift card from Best Buy which someone gifted me however today I was thinking of buying something online but then it was hard for me to scratch it off so I put hot water on the protection and then scratched it off however while doing that I realized that I have scratched off half of the scan code, almost all of the card number and the pin off, so now I don’t know what to do, is there any way you can help me, if yes please reply.
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Registered: ‎10-03-2017

Re: Accidentally scratched off part of PIN on gift card

Hi there, Armansingh3!


Welcome to the Best Buy Support Forums!


Accidentally scratching off the PIN and card number off of the back of a gift card sure sounds like a bummer, so I could imagine how you feel. Typically, our best option would be to see if we can transfer the remaining balance of your old gift card to a new one. To do this, we do typically need to know what the gift card number is, but I understand you also scratched some of the barcode as well as the gift card number off.


I see that you have also reached out to us via private message, and I have just recently responded to your message. Please refer there for more information, as we would be happy to try and see how we may be able to help here! 



Vince|Social Media Specialist | Best Buy® Corporate
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