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New Member
Posts: 2
Registered: ‎06-14-2020

Re: 2FA login issue

Hi there, I am facing the same issue. Would you mind sharing your way to trackle this issue? Thanks in advance.

Posts: 12,468
Topics: 203
Kudos: 159
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: 2FA login issue

Hello, Zhongsheng, 


Welcome to the forum, and thank you for reaching out regarding your trouble with our 2-Step Verification. I understand that you may have reset your phone, causing you to lose your authenticator app and backup code. Currently, I do not believe we would have a way to turn this off for you, or retrieve your backup code. With that said, I would be delighted to see what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 



Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-02-2020

Re: 2FA login issue

I'm not able to resolve it yet. Can't believe I got myself locked out and there's no way to fix that.

New Member
Posts: 1
Registered: ‎11-30-2020

Re: 2FA login issue

Most companies have a way to manually remove 2FA from an account with some kind of verification from the account owner.