06-14-2020 11:31 AM
Welcome to the forum, and thank you for reaching out regarding your trouble with our 2-Step Verification. I understand that you may have reset your phone, causing you to lose your authenticator app and backup code. Currently, I do not believe we would have a way to turn this off for you, or retrieve your backup code. With that said, I would be delighted to see what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way.