Other Customer Service Support

[Zhongsheng]

Hi there, I am facing the same issue. Would you mind sharing your way to trackle this issue? Thanks in advance.

[Tasha-BBY Retired: Social Media Specialist]

Hello, Zhongsheng, 

Welcome to the forum, and thank you for reaching out regarding your trouble with our 2-Step Verification. I understand that you may have reset your phone, causing you to lose your authenticator app and backup code. Currently, I do not believe we would have a way to turn this off for you, or retrieve your backup code. With that said, I would be delighted to see what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 

Sincerely, 

[Consumer1337]

I'm not able to resolve it yet. Can't believe I got myself locked out and there's no way to fix that.

[DailyRich]

Most companies have a way to manually remove 2FA from an account with some kind of verification from the account owner.