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Registered: ‎04-15-2019

Re: $25 shutterfly activation code never received



I bought a GoPro Hero7 silver and a 64GB microsd and got 2 activation codes for a $25 shutterfly or 8x8 book promotion. The paper receipt, as well as the copy I received on my email says that the activation code will also be emaild but my email is not written there and I have not received the email containing the instructions to complete the activation process. Please advise.




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Registered: ‎11-23-2018

Re: $25 shutterfly activation code never received

Hello, kayganda, and welcome to our online community!


Thanks for reaching out to us here on the Forums for support. I understand your email was not included on your recent purchase receipt, and I'd be looking into where these promo codes would be as well if I didn't receive them. First, I recommend checking your spam/junk folders just in case these separate emails filtered there.


If you still don't see it there, I'd be happy to look further into this if you could please send me a Private Message including your full name, email, phone number, and the customer service PIN located on your in-store receipt (ending in the date of your purchase). You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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