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New Member
Posts: 2
Registered: ‎09-14-2021

Racist Manager @Polaris location

My wife, who is Asian, went to the store at the Polaris location in Ohio to return my daughter’s microphone. She didn’t have a receipt and the cashier couldn’t find it in the system. The manager came and questioned my wife. When he found out that the cashier in the original transaction was also Asian, he told my wife that the cashier probably let her walk out with it. My wife was embarrassed as other customers were listening. After having the manager check video, he was able to see my wife was correct. Instead of apologizing, he just told her he had the right to say those things because they sort of thing happens a lot. I called customer service and no one ever got back to us. Does Best Buy subscribe to racist employees and Asian hate?
Posts: 756
Topics: 41
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Racist Manager @Polaris location

Hello, Angelo1968,

 

Thank you for reaching out, although I wish your first post had been related to a positive experience. We appreciate each customer that visits our retail locations, and it is important to us that everyone feels comfortable shopping in our stores. We know customers may need to return merchandise, for a variety of reasons. Our teams should be doing everything in their power to assist, in a professional manner. I would love to learn more about this interaction, as well as take the steps to be sure your feedback is formally documented.

 

When convenient, please send a Private Message. To get started, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-14-2021

Re: Racist Manager @Polaris location

[ Edited ]

Hi this is Angelo’s wife Cherry {removed per forum guidelines}. The incident happened last Aug. 28, 2021. I bought the microphone same day where I and my daughter bought the Ring doorbell in a separate transaction. Unfortunately, I decided to return the microphone because the microphone is not compatible with the Xbox. When I went to the Best Buy Store in Polaris Parkway, I went to customer service counter and they checked my info in their system, but they couldn’t find the receipt or proof that I bought the microphone in the store. So, the person at the customer service counter suggested I go to one of the cashiers so I did went. Same thing, cashier couldn’t find any info or proof that I bought the microphone but I am pretty sure that I bought the item in Best Buy and I even willing to point the area where the staff get it from and I describe the cashier who cater us on that day. Then the cashier went to the manager and talk to him and when he came back he said they can’t do anything about it. And I told them I won’t get out from the store because I know I bought from there. And how come it’s not in the system? Whether I paid cash/credit card/debit card it should be in the system? They can’t answer the only answer they give me is they can’t do anything about it. Then I told the cashier they can check the CCTV because. I am 100% sure that I bought it in Best Buy. I provided the date and the timing and the manager went to the room to check the CCTV. And again the manager told me that they didn’t see the item and can’t do anything and he just saw one receipt that handed by the cashier. And I told him same thing with the cashier that I bought it separately with the RING doorbell with an ASIAN cashier. And I told him that how can I get out with the microphone if I don’t have any receipt. And the MANAGER answered “maybe you walk out of the store without paying” and I told him that huh? Walk out without paying when I’m in front of the Asian Cashier? And he replied “MAYBE HE LET YOU WALK WITHOUT PAYING IT!” hearing this make me upset and disappointed. And I told the manager “ARE YOU ACCUSING ME OF STEALING?” then he didn’t give me the direct answer but he told me he is entitle of saying that. Then I even called my 8 year old daughter to
Prove that we bought it in there and asked him to review the CCTV with me again and he did! Reviewing it I give him step by step that happened on the day when we purchase the microphone. And I prove him I am right, he saw two receipts handed to me by the Asian cashier and prove him he’s wrong that I didn’t walk out with the microphone without paying!!! Then after that suddenly they were able to provide the receipt. And the manager didn’t even say SORRY!!!
I asked the cashier what’s the name of the manager and he said “ GRANT {removed per forum guidelines} “… I walked out the door so mad and feel embarrassed. There were many customers standing and watching this happen. For 7 years staying in US this is my first time experience this kind of treatment felt like there’s an Asian conspiracy between me and the Asian cashier when he told me maybe the cashier let me walk out without paying!!! This experience has caused me mental anguish. Grant told me that he had the right to say what he said because “things like this happen a lot.” We called customer service 2x and received no help.

Posts: 756
Topics: 41
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Racist Manager @Polaris location

Hello, Cherry,

 

I appreciate you providing additional context, as that certainly helps me understand the entirety of the interaction. If I were in your position, I would want to be sure this matter was properly addressed. As mentioned, I’d like to take the steps to formally document your feedback. Here at Best Buy, we take these situations very seriously, and I thank you for bringing this interaction to our attention.

 

If you would please send a Private Message, from your personal Best Buy Forums account, that would be the most secure way for me to collect the necessary information. For your security, please do not post your personal information, including your full name, in public posts. I look forward to hearing from you.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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