10-15-2019 12:05 AM
10-15-2019 02:14 PM
Welcome to Best Buy’s online community, and thank you for taking the time to share your recent experience at the local store. Best Buy prides itself on providing expert customer service to all of our customers, so I'm sorry to hear that you were treated poorly. The DM of the store is in the best position to act on future steps, and I am happy to learn that they have partnered with you.
I am happy to learn the details of your experience and see how I can help you. To best assist, can you please send me a private message with your full name, email address, and phone number. To send me a message, log into the forum, and select the 'Private Message' option from my signature.