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Posts: 1
Registered: ‎11-17-2022
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Racial discrimination

I purchased items from best buy,a few months ago the store racially discriminated against me and never helped reach corporate so I can file a complaint! I also called customer service and talked to 2 live people and they promised me someone was going to get back wit me and here my complaints as of today 11-17-22 no one has called me or returned any interest into the complaint I filed about there employees at there store located in southland mall.
Posts: 1,041
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Registered: ‎07-23-2018

Re: Racial discrimination

Hello, Jermaine1, 


Thank you for taking the time to visit our online community, although I wish your first post has been related to a positive experience. We want all customers to have great experiences with Best Buy, and our goal is to provide the best possible service and support. Based on the context you’ve shared, I understand that may not have been the case. It is important this matter is formally documented. You’ve reached the right place for your voice to be heard, as our team works directly from our Corporate Office. I’d love to learn more about what transpired, as well as offer any assistance I’m able. 


When convenient, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. Any additional context that may help me understand what occurred would be appreciated. 


To send a Private Message, please use the darker blue icon, which is located across from my signature. Please know, my normal schedule is Sunday through Thursday. If you do not receive an immediate response, I will be available to continue working with you on Sunday. 


Best, 

Sarah|Social Media Specialist | Best Buy® Corporate
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