04-24-2022 11:43 PM
04-25-2022 05:27 AM
Just so you know these allegations are taken seriously by Best Buy and they use your feedback send to the store leadership on what happened.
If you want to email a store direct you can use the Store Locator found here: https://www.bestbuy.com/site/store-locator and at the bottom there is a link where it says email us. They can receive your feedback as well.
Since you mentioned filing a corporate complaint, these forums are run by the corporate offices so a mod should be able to respond to you shortly.
04-25-2022 08:17 AM
Hey there, Mrstalleyphx,
Thank you for reaching out and welcome to our forum! This certainly does not sound like the level of service that we strive to provide, so I do appreciate you bringing this to our attention.
I would like to learn more about your experience and see how I can help. To start, please send me a private message with some more details regarding your visit, your full name, phone number and email.
04-25-2022 12:01 PM
04-25-2022 01:00 PM
I appreciate the follow up on this. We strive to provide world-class service to each and every customer that enters our stores, so I understand bringing this to attention. Purchasing a new laptop should be an exciting experience, but that was not the case here.
So you know, I did remove your post containing your personal information, as it was shared in a public message.
So I can take a closer look into this, please send your details in a private message. There should be a private message button in my signature.