Other Customer Service Support

[kanhabhargaw14]

Hello 

I’m Yuvraj {removed per forum guidelines} from India 

I’ve make a purchase of ROLAND SPD 20 WITH BEST BUY COMPANY WITH 15,000 Indian rupees.

tracking ID is {removed per forum guidelines} in {removed per forum guidelines} . The agent name Ahmed contact no {removed per forum guidelines} .

asking me more money for my shipment and telling me that this amount ll be refunded . How it’s fare that I hadn’t told that I’ve to pay more money . My contact no is {removed per forum guidelines} . 

[jdogg836]

This was not a legitimate transaction as Best Buy does not do business in India, you were scammed. I would recommend reaching out to your local law enforcement and providing them the details.

[kanhabhargaw14]

What should I do now actually.?

[jdogg836]

I would recommend reaching out to your local law enforcement and providing them with the details. There is unfortunately nothing that Best Buy can do to assist. Sorry.

[Faith-BBY Senior Social Media Specialist · Accepted solution]

Hi, Kanhabhargaw14,

We do not have any employees that call, connect with people on apps like WhatsApp, or send emails to solicit sales. Based on the details you shared above, I would say that it would be a good idea to contact your local law enforcement to report this scammer as @jdogg836 mentioned. 

Scammers can fake caller ID, name tags, receipts, and email address information which can trick people into thinking that they are legitimate. If you are ever asked for personal information or feel unsure about a call, you would want to hang up and call the business yourself to make sure that it was legitimate. These same general rules apply to emails, if something ever seems weird, or you are being asked to pay in a different currency, please contact the business directly. You can find out more here. 


We also have some pointers available here that may help you to protect yourself in the future.


Be sure to share this information with your friends and family so that they are aware and remain protected as well.