05-24-2022 05:31 PM - last edited on 05-25-2022 08:50 AM by John-BBY
Hi, Best Buy.
My first order was 4/23 and delivery schedule was 4/27.
Then email came with "delayed, if not delivered by 5/11, we will issue a refund"
I made a refund case with your agent on 5/12 because nothing delivered.
By 5/18, no refund check or any email from you, so I called / chatted many time then you sent me e-gift card not a check.
I paid by cash (over $800) and your refund policy is "a check" not a gift card.
I emailed many time but no answer.
I chatted and called many times but nothing clear so far.
WHO CAN HELP??
I AM SUPER STRESSED since my first order on 4/23.
Below is the only email about my refund.
05-25-2022 12:35 PM
Welcome to the Best Buy Forums!
I appreciate you sharing your experience with us. I would also be frustrated to receive a refund to a gift card when I was expecting a check. I would love to look into this for you and see what our options for assistance may be! Can you send a private message with your name, e-mail address, and phone number, for verification purposes? To do so you can simply click the button in my signature!
|Josh|Social Media Specialist | Best Buy® Corporate|
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