Other Customer Service Support

[kurt5656]

Hi, Best Buy.

My first order was 4/23 and delivery schedule was 4/27.

Then email came with "delayed, if not delivered by 5/11, we will issue a refund"

I made a refund case with your agent on 5/12 because nothing delivered.

By 5/18, no refund check or any email from you, so I called / chatted many time then you sent me e-gift card not a check.

I paid by cash (over $800) and your refund policy is "a check" not a gift card.

I emailed many time but no answer.

I chatted and called many times but nothing clear so far.

WHO CAN HELP??

I AM SUPER STRESSED since my first order on 4/23.

Below is the only email about my refund.

Hi Jeehoon,

Thank you for choosing Best Buy.

I have processed your refund amounting to $1208.49 in the form of E-Gift Card for the Surface Pro that you did not receive. The posting may take up to 24-48 hours. Kindly check your inbox, including your spam and junk mail for the refund confirmation.

We appreciate your loyalty for being a My Best Buy member. For any other concern, you may visit our Help Center at www.bestbuy.com.

Sincerely,

Olga

Best Buy Customer Care

Reference ID: {removed per forum guidelines}

[JoshU-BBY Social Media Specialist]

Hello, Kurt5656!

Welcome to the Best Buy Forums! 

I appreciate you sharing your experience with us. I would also be frustrated to receive a refund to a gift card when I was expecting a check. I would love to look into this for you and see what our options for assistance may be! Can you send a private message with your name, e-mail address, and phone number, for verification purposes? To do so you can simply click the button in my signature!