Other Customer Service Support

[khanhvy1703]

I checked my bank account and my balance was negative ! So I checked my app and it said it was made a transaction from best buy. It said "BEST BUY CO 00024646 12/29 PURCHASE SHEPHERDSVILL KY" 

and it was the same amount I got from my refund check at Best Buy $1,397.81. I then called my bank to see what happened and they didn’t really know either. I was in panic. Can someone answer my ASAP

[Rich-BBY Social Media Specialist]

Hello, khanhvy1703, and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Having issues with a refund would be frustrating, and I can understand wanting resolved. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Order Number

I'll keep an eye out for your message.

Best,