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New Member
Posts: 2
Registered: ‎08-08-2019

Promotional gift cards expired because Best Buy cancelled my order after expiration date

I have a few gift cards that I received from participating in a promotion.  I used these gift cards to purchase a movie I really wanted---months later Best Buy cancelled the order, but will not reimburse or give me new promotional gift cards.  At this point I have spent roughly 4 hours on the phone trying to get this resolved.   In addition, to my phone calls I have provided feedback through the "feedback" feature of the website.  What should I do now to resolve this issue as amicably as possible.

 

Brian

 

Posts: 1,009
Topics: 22
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Registered: ‎01-13-2015

Re: Promotional gift cards expired because Best Buy cancelled my order after expiration date

Was this a Best Buy Gift Card or a My Best Buy™ rewards certificate?  Gift cards shouldn't expire and are typically refunded within a few business days when an order is cancelled.  If it was an electronic gift card, you may want to reach out to Cashstar Support since they are the third party that manages electronic gift cards.

 

Rewards certificates, on the other hand, are generally valid for 60 days (unless otherwise noted on the certificate) and can typically be reissued when a return is made or if an order is cancelled, unless they were a promotional certificate and were limited to one-time use.  If that was the case, any limitations should've been printed on the certificate/gift card itself.

 

Best Buy Gift Cards - Terms and Conditions

Expired My Best Buy™ Reward Certificates FAQ


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 2
Registered: ‎08-08-2019

Re: Promotional gift cards expired because Best Buy cancelled my order after expiration date

It was a Best Buy savings code with which is entered into the same space as a gift card.  It has dates of validity.  The issue here is that Best Buy cancelled the order after the date of validity had passed.  The other issue is that it should not take hours and hours of time to correct a simple issue.  

Posts: 1,009
Topics: 22
Kudos: 141
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Registered: ‎01-13-2015

Re: Promotional gift cards expired because Best Buy cancelled my order after expiration date

Ah, gotcha. Those aren't used often in my experience, so one of the moderators here would probably need to review the purchase in more detail before they can determine possible options. If you don't want to wait, you can always try and call in again. Crossing my fingers for you!


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Posts: 3,408
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Registered: ‎08-21-2017

Re: Promotional gift cards expired because Best Buy cancelled my order after expiration date

Hey there, Risz,

 

Thank you for taking the time to join our community forums and letting us know about your order. We work hard to make the ordering process as quick and easy as possible and I would be happy to help you get back on track. I see that you mentioned that you used a savings code to make this purchase. I'd like to take a closer look at your order to see what happened. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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