Add Product

Search Results:

Reply
Highlighted
Member
Posts: 11
Registered: ‎11-01-2012
Accepted Solution

Promised refund still missing after several months.

I initially contacted a chat representative regarding a $80 sale price adjustment on my TV purchase($86 with sales tax included) on 12-18-2018 and was promised the refund at that time. After not seeing any refund after 3 weeks I contacted the chat support again on 1-9-2019 and was again informed that I was due a refund but it could one billing cycle (est 30-45 days) for the refund to be processed to my Best Buy credit card. I saved that chat transcript for my records. I still have not received any refund on my Best Buy credit card and it has now been several months.

Highlighted
Posts: 2,320
Topics: 165
Kudos: 217
Blog Posts: 16
Solutions: 134
Registered: ‎08-08-2017

Re: Promised refund still missing after several months.

Hi there, z24buddy,

 

Welcome back to the forum!  It's been a while since we've last seen you, and although the circumstances leading to your visit weren't too great, I'm glad you're back.

 

I'd be happy to look into the status of your refund after this price match was performed, but first, I apologize for the extreme delay of getting this processed for you.  If you will please send me a private message that includes the information below, I will do my best to help.  You can send me a private message by logging into the forum and selecting the blue button in my signature labeled "Private Message".

 

Full name

Email address

Phone number

Customer Service Pin from receipt (if purchased in-store)

Order number (if purchased online)

1-888-BEST-BUY Case number

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Member
Posts: 11
Registered: ‎11-01-2012

Re: Promised refund still missing after several months.

Update: The support people on this forum are great at getting the issues resolved quickly and correctly.
Highlighted
Posts: 2,320
Topics: 165
Kudos: 217
Blog Posts: 16
Solutions: 134
Registered: ‎08-08-2017

Re: Promised refund still missing after several months.

Thanks for that, Stephen!  I'm glad we were able to get this fixed for you rather quickly.  Let us know if we can help with anything else, anytime. Smiley Happy

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!