Other Customer Service Support

[allenkallen]

I baught a dishwasher that didn't work.  I called and was told I was going to get a full refund of $1,019.  I confirmed this amount with the rep on the recorded line.  She verified.  Then only received a partial refund.  I called back and spoke with Mary and she put me on hold to call the distribution center and got approval for $189 dollar refund.  It never came so I called again and spoke with supervisor Angela 2151 who said she would put in a request??  A request??  Excalate??

She said bottom line is that you are calling to request a refund.  I explained, no, I was calling to follow up on my refund that I was promised by two Best Buy reps.  Still nothing!  And to add to their horrible customer service they called me the wrong name 3 differnt times.  I'm trying to get in touch with Keri {removed per forum guidelines}.  I know someone who went to Univ. of Iowa with her.

[allenkallen]

I can't beleive Best Buy hasn't contacted Ken!

Ken has a recording of them promising refund from Supervisor John P and issue numbers.

[Meg-BBY Social Media Specialist]

Hi, allenkallen,

Thank you for reaching out to us on the Best Buy Forums. I am sorry to hear your new dishwasher did not work, and that you've been having difficulties getting a resolution in regards to a refund.

I would certainly be upset if I was promised a refund and I did not receive the full amount. I would be happy to take a closer look into this and see what information I can find, and how I can be of assistance. 

Please send us a private message with your full name, email, and phone number and I can get started.

Best,