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New Member
Posts: 2
Registered: ‎01-11-2021

Promised refund 2x on a recorded line but never received - Horrible Customer Service!!

[ Edited ]

I baught a dishwasher that didn't work.  I called and was told I was going to get a full refund of $1,019.  I confirmed this amount with the rep on the recorded line.  She verified.  Then only received a partial refund.  I called back and spoke with Mary and she put me on hold to call the distribution center and got approval for $189 dollar refund.  It never came so I called again and spoke with supervisor Angela 2151 who said she would put in a request??  A request??  Excalate??

She said bottom line is that you are calling to request a refund.  I explained, no, I was calling to follow up on my refund that I was promised by two Best Buy reps.  Still nothing!  And to add to their horrible customer service they called me the wrong name 3 differnt times.  I'm trying to get in touch with Keri {removed per forum guidelines}.  I know someone who went to Univ. of Iowa with her.

New Member
Posts: 2
Registered: ‎01-11-2021

Re: Promised refund 2x on a recorded line but never received - Horrible Customer Service!!

I can't beleive Best Buy hasn't contacted Ken!

Ken has a recording of them promising refund from Supervisor John P and issue numbers.

 

Posts: 554
Topics: 29
Kudos: 106
Solutions: 37
Registered: ‎02-08-2019

Re: Promised refund 2x on a recorded line but never received - Horrible Customer Service!!

Hi, allenkallen,

 

Thank you for reaching out to us on the Best Buy Forums. I am sorry to hear your new dishwasher did not work, and that you've been having difficulties getting a resolution in regards to a refund.

 

I would certainly be upset if I was promised a refund and I did not receive the full amount. I would be happy to take a closer look into this and see what information I can find, and how I can be of assistance. 

 

Please send us a private message with your full name, email, and phone number and I can get started.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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