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Posts: 1
Registered: ‎12-02-2020

Promised Credit not Received

[ Edited ]

You were unable to deliver a refrigerator in September. You promised compensation in the amount of $130 for inconvienence. You rescheduled for October and again failed to deliver and refrigerator was no longer available. I did receive credit to my account for the refrigerator but have yet to receive the $130. I called repeatedly and was transferred from person to person and then disconnected. I went on your chat line with the same results. Below is the email you sent me.


John, we've applied credit to your order.

You're receiving this credit because an item was delivered late.

Credit Amount Applied: $130.00.

You'll find details regarding refunds and credits in the What You Need to Know section below.

Thank you for being a loyal Best Buy® customer. We look forward to seeing you again soon.


Your Customer Care Team


Order Date: 08/13/2020

Order #
{removed per forum guidelines}


What You Need To Know


Refunds & Credits


If you used a credit card, we've refunded your payment to your card provider, but it may take up to 10 days for the credit to be reflected on your account; please contact your card provider if you experience any issues with your funds


If you used a Best Buy® gift card, it will be credited with the refund amount. If you no longer have your gift card, contact us and we'll send a replacement


If you used My Best Buy® reward certificates, points will be credited to your My Best Buy account


You'll receive credit for any other form of payment


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Posts: 172
Topics: 3
Kudos: 9
Solutions: 7
Registered: ‎11-12-2018

Re: Promised Credit not Received

Hello, vungtau68.


Thank you for taking the time to reach out to us via the forums.


I appreciate the opportunity to investigate this for you, and see what we can do to resolve this. 


To start, can you please send a private message with your full name, phone number, and email address, along with the order number (if you have it)? You should be able to do this by clicking the blue button beneath my signature. 



Natalie|Social Media Specialist | Best Buy® Corporate
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