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New Member
Posts: 2
Registered: ‎02-11-2022

Problems with Restocking Fee and 10% New Cardmember Bonus

I am having several problems as a new BB Cardmember and first-time customer.

I purchased an open-box Mirrorless Digital Camera and got a BB credit card for the offered 10% bonus.


The 10% bonus was not applied to my purchase or to my account. The 10% certificate code I was sent was not 'recognized' during the online purchase.


When I chatted online about it, the  BB CSR 'could not apply the 10% retroactively' because the camera was 'already purchased'.  I offered to return the camera and re-purchase it  with the code to get the 10%, if he couldn't help me any other way.  The CSR sent me a return label and return instructions.


I returned the camera, and re-purchased another one, I was charged almost $300 in restocking fees.  In addition, I  have still not seen the 10% discount or credit post to my BB account.


I feel the restocking fee should not have been charged to me, as it was a best buy glitch that forced me to return the camera. 


Can a forum moderator help me with this?  Or can you refer me to a Corporate complaint manager?  I have lost about $450 on this transaction!~  



Posts: 35
Topics: 2
Kudos: 16
Solutions: 2
Registered: ‎10-12-2021

Re: Problems with Restocking Fee and 10% New Cardmember Bonus

[ Edited ]

Good afternoon, 


Welcome to the Community Forums! We are happy to have you join us. Understanding the Ins and outs of your new My Best Buy Credit Card and how it functions with your My Best Buy Rewards are a great way to save some money and maximize your benefits, so I understand you wanting to get an understanding on what has happened here. I'd be glad to take a look at this for you. Please send me a private message with your full name, phone number and email address and we can look into this further.



Ruben|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎02-11-2022

Re: Problems with Restocking Fee and 10% New Cardmember Bonus

Ruben, Could you please let me know if you received my PM from last week? 


I have sent the information you asked for, but I'm getting an error message :


"You have reached the limit for number of private messages that you can send for now. Please try again later."