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Posts: 2
Registered: ‎01-24-2022
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Problems picking up online order

I ordered an item online for pickup at a Best Buy warehouse. I received an email it was ready for pickup. When I arrived the Best Buy associates said they didn’t have any in stock and instructed me to call customer service. Called customer service and they insisted I go back to pickup item even after explained what happened. I had the rep ship the item instead. This whole experience was horrible and took me 2 hours to resolve from 30 minute round trip to warehouse to being on hold with customer service, and finally the challenges dealing with the customer service rep. I am a Best Buy elite member and I am seriously thinking of avoiding Best Buy in the future. They need to win back my loyalty.
Posts: 10,916
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Registered: ‎11-10-2008

Re: Problems picking up online order

Best Buy warehouse? This is a new one to me. Did you mean a Best Buy store?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎01-24-2022

Re: Problems picking up online order

This was my pickup location . I have picked up appliances there before.

Available for Pickup
Curtis Bay Warehouse
7550 Perryman Ct
Curtis Bay, 21226-1788
Posts: 78
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Registered: ‎11-08-2021

Re: Problems picking up online order

Hey, Sean20.


Welcome to our forums!  Thank you for reaching out regarding your order and pick up.  I would be happy to take a closer look into this matter and offer any additional assistance I can.  


Would you mind providing me a few more pieces of information?  If you could use the blue "Private Message" button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address

Thank you.

Allison|Social Media Specialist | Best Buy® Corporate
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