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Posts: 2
Registered: ‎01-24-2022
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Problems picking up online order

I ordered an item online for pickup at a Best Buy warehouse. I received an email it was ready for pickup. When I arrived the Best Buy associates said they didn’t have any in stock and instructed me to call customer service. Called customer service and they insisted I go back to pickup item even after explained what happened. I had the rep ship the item instead. This whole experience was horrible and took me 2 hours to resolve from 30 minute round trip to warehouse to being on hold with customer service, and finally the challenges dealing with the customer service rep. I am a Best Buy elite member and I am seriously thinking of avoiding Best Buy in the future. They need to win back my loyalty.
Posts: 11,663
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Registered: ‎11-10-2008

Re: Problems picking up online order

Best Buy warehouse? This is a new one to me. Did you mean a Best Buy store?

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
New Member
Posts: 2
Registered: ‎01-24-2022

Re: Problems picking up online order

This was my pickup location . I have picked up appliances there before.

Available for Pickup
Curtis Bay Warehouse
7550 Perryman Ct
Curtis Bay, 21226-1788
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Registered: ‎11-08-2021

Re: Problems picking up online order

Hey, Sean20.


Welcome to our forums!  Thank you for reaching out regarding your order and pick up.  I would be happy to take a closer look into this matter and offer any additional assistance I can.  


Would you mind providing me a few more pieces of information?  If you could use the blue "Private Message" button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address

Thank you.

Allison S|Senior Social Media Specialist | Best Buy® Corporate
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