Other Customer Service Support

[Sean20]

I ordered an item online for pickup at a Best Buy warehouse. I received an email it was ready for pickup. When I arrived the Best Buy associates said they didn’t have any in stock and instructed me to call customer service. Called customer service and they insisted I go back to pickup item even after explained what happened. I had the rep ship the item instead. This whole experience was horrible and took me 2 hours to resolve from 30 minute round trip to warehouse to being on hold with customer service, and finally the challenges dealing with the customer service rep. I am a Best Buy elite member and I am seriously thinking of avoiding Best Buy in the future. They need to win back my loyalty.

[hockeycanuckjc Community Veteran]

Best Buy warehouse? This is a new one to me. Did you mean a Best Buy store?

[Sean20]

This was my pickup location . I have picked up appliances there before.

Available for Pickup
Curtis Bay Warehouse
7550 Perryman Ct
Curtis Bay, 21226-1788

[AllisonS-BBY Social Media Specialist · Accepted solution]

Hey, Sean20.

Welcome to our forums!  Thank you for reaching out regarding your order and pick up.  I would be happy to take a closer look into this matter and offer any additional assistance I can.  

Would you mind providing me a few more pieces of information?  If you could use the blue "Private Message" button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

Thank you.