02-03-2019 08:09 PM
02-04-2019 03:11 PM
Welcome to our community. Whenever a product doesn't meet my needs, I trust that I will be able to return or exchange that item for something else that will get the job done. Digital downloads and most software are considered final sale and are thus non-returnable under our Return & Exchange Promise, so I'm a bit surprised to hear you saw something that indicated you were able to return your copy of Office 365 to our store. In addition, our registers in-store shouldn't have the ability to process returns for those items that are considered final sale as we do not have a definitive way to verify whether or not a software key code has been redeemed.
Do you have a receipt that indicates you were refunded $0? If so, please send me a private message with the Customer Service Pin from the bottom of that receipt, along with your full name, email address, and phone number.
Thanks for posting,