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New Member
Posts: 2
Registered: ‎03-22-2019

Problem with Easy Replenish

I have been trying without success to rectify this issue. I have talked to Customer Service both online and in store, and nobody has been able to help me.

 
I ordered a printer from the Best Buy website in February, and signed up for Easy Replenish at that time. However, the printer I received was damaged. I followed the instructions on the error message and contacted Canon directly; Canon replaced the printer at no charge, but that means that the serial number of my printer is different from the one listed on my Best Buy account. I therefore cannot complete setup of my Easy Replenish account. Because I cannot finish setting up the account, I can't cancel the account. I am in account limbo. 
 
If someone would kindly change the serial number on my account, I would gladly finish setting up Easy Replenish. Otherwise, I would like to have the account canceled and I'll just buy my ink somewhere else. 
 
Please advise.
Posts: 3,158
Topics: 48
Kudos: 220
Solutions: 169
Registered: ‎08-21-2017

Re: Problem with Easy Replenish

Hello nmb1974,

 

Thank you for visiting us here on our community forums and writing to us regarding your Easy Replenish account. I can certainly understand wanting to get your account updated so you can start to receive new ink. At this time we are unable to continue your enrollment if your printer is replaced under the manufacturer's warranty. You can find some further information here. In cases like this we recommend that you cancel your Easy Replenish enrollment using Easy Replenish Account page of your Best Buy account. Please let us know if you are unable to access this page and we'll be glad to see how we can further assist you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-22-2019

Re: Problem with Easy Replenish

Thanks, Andrew. The problem is that because the account was not fully set up, I cannot cancel it. My only option on the Easy Replenish page is to complete enrollment -- which, of course, I can't. Is this something that can be cancelled on your end?

Posts: 312
Topics: 14
Kudos: 69
Solutions: 23
Registered: ‎07-23-2018

Re: Problem with Easy Replenish

nmb1974,

 

That does sound like quite the unique issue. While I cannot make any promises, we would love to take a closer look at this. Would you be able to utilize the button in my signature to send us a Private Message? Please be sure to include the full name, email address, and phone number associated with your My Best Buy Account. 

Austin|Social Media Specialist | Best Buy® Corporate
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