03-22-2019 07:14 PM
I have been trying without success to rectify this issue. I have talked to Customer Service both online and in store, and nobody has been able to help me.
03-23-2019 11:42 AM
Thank you for visiting us here on our community forums and writing to us regarding your Easy Replenish account. I can certainly understand wanting to get your account updated so you can start to receive new ink. At this time we are unable to continue your enrollment if your printer is replaced under the manufacturer's warranty. You can find some further information here. In cases like this we recommend that you cancel your Easy Replenish enrollment using Easy Replenish Account page of your Best Buy account. Please let us know if you are unable to access this page and we'll be glad to see how we can further assist you.
03-23-2019 06:32 PM
Thanks, Andrew. The problem is that because the account was not fully set up, I cannot cancel it. My only option on the Easy Replenish page is to complete enrollment -- which, of course, I can't. Is this something that can be cancelled on your end?
03-24-2019 12:02 PM
That does sound like quite the unique issue. While I cannot make any promises, we would love to take a closer look at this. Would you be able to utilize the button in my signature to send us a Private Message? Please be sure to include the full name, email address, and phone number associated with your My Best Buy Account.