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Posts: 8
Registered: ‎06-15-2011

Problem redeeming digital code

I purchased Logan 4K UHD.

I attempted to redeem the digital code. It appeared to go through but gave me some error message. It did not give me the UHD digital version. Would appreciate any help. Thanks.
Posts: 2,122
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Registered: ‎07-06-2009

Re: Problem redeeming digital code

Hello, stevenjohn,

 

Thanks for reaching out. I've heard so many good things about the movie, it's definitely on my to see list. Having those digital copies can be so convenient to watch without having to constantly put in a disc or while you're on the go, so I understand that receiving an error would be unwelcome. 

 

As these codes are included in the packaging, we're not able to directly support the redemption of the digital copy. I recommend reaching out to Fox's Digital Redemption support team though to see if they can provide assistance with this. You can view some troubleshooting options on their page here, and if those don't work there is an email address that you can use to connect with their support team. 

 

If you should have any other questions or need additional assistance, please feel free to let me know. 

 

Best Wishes,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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