Other Customer Service Support

[Siwatkins]

was told identical items are a problem for price match..

I was told this is per order...

I will be refunding tv and turn around and order it again to get the lower price.. 

Why is the customer jumping through hoops to do this ?

Lesson learned...  if your buying identical tvs from Best Buy, separate them using separate order numbers...

[SeanM-BBY Social Media Specialist]

Good morning, Siwatkins,

Welcome to our forums, and thank you for sharing your experience with us.  Per the terms of our Price Match Guarantee, identical items should qualify for a price match, as long as the request is made during the return and exchange period, and all other terms of our Price Match Guarantee are met. 

Assuming we’re still within the return and exchange period offered by our Return & Exchange Promise for your purchase, I’ll be happy to take a closer look into this request and see what we can do to assist.  For me to get started, I’ll just need you to send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number or the “Customer Service PIN” from the bottom of your receipt

As you can imagine, we’ll want to keep this private information out of the publice view of our forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.

Looking forward to hearing from you,