Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎12-06-2020

Price match

I bought a TV from best buy saw Amazon had it on sale for 220 cheaper requested a price match they approved it and here it is almost a month later multiple calls t o customer service multiple answers as to why its taking this long and still no refund
Trusted Contributor
Posts: 2,784
Registered: ‎02-07-2011

Re: Price match

When the price match is over a certain dollar amount it goes thru a second approval process. Thier communication is very poor. In many cases they don't even tell you it was denied.
When a moderater responds they can look it up.

If it was a prime day sale or the model was one number off they will almost always denie it
Trusted Contributor
Posts: 2,784
Registered: ‎02-07-2011

Re: Price match

As well as if you matched it after the purchase it would not qualify anyway as they match themselves during your return period and other venders at time of purchase.
New Member
Posts: 2
Registered: ‎12-06-2020

Re: Price match

Not at all they actually accepted the price match I have the text thread spoke with a couple of customer service reps they claim they don't understand why is taking this long the television had a return date of Jan 16 which was fine if would just return and rebuy it but now it's saying I can't return it because of the price was matched but it wasn't
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Price match

Hi, Kevin74,

 

Thanks for reaching out to us! I would certainly be wondering why my price match has not posted after a month. I'd be happy to take a look at your order to make sure this is processing correctly. Please send us a private message with your full name, email, order number, and phone number and I can get started!

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!