01-02-2021 03:42 PM
I purchased a refrigerator in October. It was delivered November 11th. I received a "birthday reward" at time of purchase. The price dropped before delivery and I have been emailing and calling for 6 weeks now looking for my credit. I don't know where the call center is located for BB credit card, but I don't seem to be getting through to them in regards to my price match guarantee credit due. I also am having a difficult time understanding what they are saying, except for being told that the credit has been processed, even though it has not posted to my account, and to check bestbuy.com/price match. It shouldn't take 6 weeks+ to get this resolved. Looks like I will be purchasing my remaining 4 appliances valued at over 6k elsewhere and canceling my BB credit card.
01-05-2021 01:47 PM
Hello, Lexusmom, and welcome to our online community!
Thanks for reaching out to us on our forum for support. I love getting the best deal on a product as well, so I can understand wanting to take advantage of our Price Match Guarantee. Purchasing appliances is a big deal, and we'd hate for your recent experience to deter you from choosing Best Buy in the future. I'm happy to review your account and see what I can do to assist, as it sounds like you're outside the time it usually takes for a refund to post with your bank.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,
01-05-2021 03:18 PM
Since you are currently unable to message me directly, I have sent you a private message now. You'll be able to read my message from your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Happy to help,