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New Member
Posts: 4
Registered: ‎08-05-2019

Price match “guarantee”

Hello,

I have been dealing with a price match issue for 10+ days to which I have several case numbers which state all needed information has been received and the credited funds will be applied in the manner which they were received.

Unfortunately, there has been no credit and a whole lot of run around, from one department to another. I’m asking Best Buy to address the item as their staff has indicated. I have several case numbers with all the needed details!

Thanks
Ben
Posts: 321
Topics: 4
Kudos: 10
Blog Posts: 1
Solutions: 7
Registered: ‎10-10-2012

Re: Price match “guarantee”

Hello Ben111,

 

Welcome to the Best Buy Forums.  Can you tell me who you've spoken with concerning the potential price match?  Was it a lower price offered by Best Buy after you initial purchase, or a match against another retailer?

 

 

Derald|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-05-2019

Re: Price match “guarantee”

The price was directly from a Best Buy link which they sent with my delivery confirmation. Prior to delivery I requested the price match to which I was told the price match was honored and delivery would need to be completed to process the refund. I have the case number for that too.

Item was delivered, back office called me back after several follow up call by me to tell me I had to go to the store to process. I went to the store and they are refusing to comply, telling me to call 888 Best Buy. Giant run around!
Posts: 321
Topics: 4
Kudos: 10
Blog Posts: 1
Solutions: 7
Registered: ‎10-10-2012

Re: Price match “guarantee”

Can you please send us a private message to include your full name, email address, phone number and the order details so we can take a much deeper look at the price match you're requesting?

 

We look forward to hearing from you.

 

 

Derald|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-05-2019

Re: Price match “guarantee”

Hello

2 private messages have been sent. Please advise
Posts: 44
Topics: 7
Kudos: 16
Solutions: 0
Registered: ‎02-08-2019

Re: Price match “guarantee”

[ Edited ]

Hi there, Ben111!

 

Thanks for reaching out to us here on the Best Buy Forums. I have received your private message, and have responded to you there. Because of the information that may be needed, the private messages will be the best place to continue our conversation. I hope to hear back from you there soon!

 

Best,

 

Jenni|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-05-2019

Re: Price match “guarantee”

Well, here we are still no resolution. Best Buy has terrible coustmer service !