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New Member
Posts: 1
Registered: ‎10-16-2020

Price guarantee

Hi I bought a TV that is still being delivered, and it went on sale for a couple of days.  Now the price is back to the purchase price.can I still have best buy price guarantee even though I was uunable to get the refund in time? The price did drop during return period.

Valued Contributor
Posts: 1,872
Registered: ‎02-07-2011

Re: Price guarantee

It has to be on sale when you request the price match
Posts: 2,427
Topics: 102
Kudos: 242
Solutions: 114
Registered: ‎10-19-2017

Re: Price guarantee


Hey there, phuongdnguyen1,


A new TV is such a fun purchase, but it is also wonderful to know your options with the Price Match Guarantee when you’re making such a big investment.


Regarding your question, @nckhammond is correct. To price match a lowered Best Buy price, a customer must contact us while the lower qualifying price is still in effect and during the Return & Exchange Promise timeframe. Check out more details for the Price Match Guarantee here, and the Return & Exchange Promise here.


Something else to note in your situation is that price match processing cannot take place in store when the order is scheduled for delivery. In such a situation, be sure to call (888) BEST-BUY or (888) 237-8289.  See more details about this and other special considerations and exclusions on our informational page for the Price Match Guarantee here.


I hope this helps, but if you have any additional questions or concerns, please let me know. If you prefer speaking privately, you can even send me a private message by selecting the blue “Private Message” option in my signature below this post when logged in from a PC.



Kayla|Social Media Specialist | Best Buy® Corporate
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