Other Customer Service Support

[chrisvesteban]

I ordered a sony oled tv and it went on sale. Had a chat with a best buy rep online and said the price adjustment was approved and i would see the differance on my card. Never saw the price adjustment so i decided to follow up and they tell me that it was not approved. Is Best Buy traing there employees correctly? Its a inconvience when you tell a customer that the adjustment was approved and then a week later to go back and tell them it isnt. Please conctact me concerning this issue. THIS IS POOR CUSTOMER SERVICE. 

[Deysha-BBY Social Media Specialist]

Hello, chrisvesteban,

Welcome to the forums!

I appreciate you taking the time to reach out to us regarding this price match opportunity. Our Price Match Guarantee is one of my favorite options from Best Buy, as I love to save money in any way possible. Let’s verify this and see how I can help. Will you please send me a private message, by clicking on the blue "Private Message" button, with your full name, phone number, e-mail address, and order number or Customer Service PIN to your purchase? I look forward to hearing from you.

Kind regards,