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New Member
Posts: 1
Registered: ‎04-01-2020

Price Match

Hello folks, trying to buy a TV from you but having challenges with price match policy.. Samsung SKU:6323727 is in my cart ready to pick up but chat says Received but calling supoort to discuss said because it is a Member only item they will not match.  Costco is an ALL MEMBER store.  This is not in Best Buy Price Match Policy, so how is this a valid exception to policy?  The item is availble now and in stock. Please explain?  Do you not want my money?

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Best Buy Employee
Posts: 1,922
Registered: ‎01-09-2015

Re: Price Match

While it is a membership store, any standard sale they have we would match as long as it is a local competitor within 25 miles. When they have exclusive members only deals those do not qualify under the Price Match Guarantee available online here: https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat29...

Under the following exclusion.

“Pricing only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership programs and government exchange store offers.”


I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 874
Topics: 36
Kudos: 80
Solutions: 84
Registered: ‎10-19-2017

Re: Price Match

Hello, @Penetratenebre

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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