02-17-2020 09:34 AM
Yesterday, I visited the local BestBuy store and sat a Razer gaming laptop for $2,399. Checking online on the manufacturer's own website, this particular Razer is on sale for $2,199. I returned to the store and asked the sales person to match the price. After a wait, be declined, explaining that Best Buy has it's own unique version of the Razer, and that since the SKUs don't match, they couldn't match the price. The sales person agreed specs on both laptops are exactly the same, but that he still couldn't match the price. I've since returned home and purchased it from Razer, saving $200.
If your price match policyapplies only to items with an identical SKU, and BestBuy has its own unique SKUs, then what good if the price match policy?
02-17-2020 11:55 AM
02-17-2020 06:37 PM
I appreciate you taking the time to reach out to us regarding this price match opportunity! Our Price Match Guarantee is one of my favorite options from Best Buy, as I love to save money in any way possible. What nckhammond shared with you, is correct. Per our Price Match Guarantee policy, the product must be a matching brand, model number, and color. If the item is unique for Best Buy, we won’t be able to price match it for you. I appreciate you reaching out and sharing your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes, and services.
02-18-2020 06:29 AM
There's a problem with this approach: if the product is unique to Best Buy, how do I know what I'm getting. As I see it, there are three possibilities:
02-18-2020 06:56 AM