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New Member
Posts: 4
Registered: ‎02-17-2020

Price Match worthless if BestBuy has it's own versions of products

Yesterday, I visited the local BestBuy store and sat a Razer gaming laptop for $2,399.  Checking online on the manufacturer's own website, this particular Razer is on sale for $2,199.  I returned to the store and asked the sales person to match the price.  After a wait, be declined, explaining that Best Buy has it's own unique version of the Razer, and that since the SKUs don't match, they couldn't match the price.  The sales person agreed specs on both laptops are exactly the same, but that he still couldn't match the price.  I've since returned home and purchased it from Razer, saving $200.

 

If your price match policyapplies only to items with an identical SKU, and BestBuy has its own unique SKUs, then what good if the price match policy?

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Valued Contributor
Posts: 1,386
Registered: ‎02-07-2011

Re: Price Match worthless if BestBuy has it's own versions of products

The part numbers have to match exactly. It could be some small thing is different like the wifi card or even the manufacturer warranty is different. For example the best buy versions of Asus models dont include the Asus adh warranty.
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Posts: 4
Registered: ‎02-17-2020

Re: Price Match worthless if BestBuy has it's own versions of products

Is it true that BestBuy often has manufacturers produce special versions (with special part numbers) just for BestBuy?
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Valued Contributor
Posts: 1,386
Registered: ‎02-07-2011

Re: Price Match worthless if BestBuy has it's own versions of products

Its common among all large retailers. For example HP laptops made for Walmart all end in WM for the model number.
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New Member
Posts: 4
Registered: ‎02-17-2020

Re: Price Match worthless if BestBuy has it's own versions of products

Then my original point stands.  Thank you for the confirmation.

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Registered: ‎10-19-2017

Re: Price Match worthless if BestBuy has it's own versions of products

Hello, htolino,

 

I appreciate you taking the time to reach out to us regarding this price match opportunity! Our Price Match Guarantee is one of my favorite options from Best Buy, as I love to save money in any way possible. What nckhammond shared with you, is correct. Per our Price Match Guarantee policy, the product must be a matching brand, model number, and color. If the item is unique for Best Buy, we won’t be able to price match it for you. I appreciate you reaching out and sharing your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes, and services.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎02-17-2020

Re: Price Match worthless if BestBuy has it's own versions of products

There's a problem with this approach: if the product is unique to Best Buy, how do I know what I'm getting.  As I see it, there are three possibilities:

 

  1. Your product is identical in every way - in that case, you should have matched the price from the manufacturer's website, per your widely-publicized Price Match Guarantee.
  2. Your product is better (has more accessories, a bigger battery, etc.) - in that case, your sales people in the store should know the differences and point them out, rather than let a sale walk out the door.

  3. Your product is inferior (a smaller battery, shorter warranty, etc.) - in that case, how can I know what I'm getting from Best Buy at all?  If, just because the product has the same model name and general specifications, your product isn't as the same as everywhere else, then why would I want to purchase it from you?
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Valued Contributor
Posts: 1,386
Registered: ‎02-07-2011

Re: Price Match worthless if BestBuy has it's own versions of products

There would literally be no way to tell on a razor as far as I know. That manufactur doesnt have a very specific parts web site.

HP would be easy as they have a public parts site

Asus its the warranty

Dell you can sometimes tell if you have both serial numbers

Asus is all.over the place

Experience tells me that manufactur direct is usually the higher end parts but. It always, Best Buy is right in the middle accept the Asus ones are sometimes Bestbuy only with nothing else even comparable, and finally Walmart selects the cheapest parts possible on thier versions.
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Valued Contributor
Posts: 1,386
Registered: ‎02-07-2011

Re: Price Match worthless if BestBuy has it's own versions of products

Walmart HP's usually even only have 1 wifi antenna even if the card has a spot for 2, lol.