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Posts: 2
Registered: ‎01-03-2021

Price Match was Not Honored after several agents approved

Hello,
I purchased a washer and dryer at the end of October and attempted to price match within my window on 11/18. I was told by the agent that it was approved but my refund never came. I have spoken with about 10 different agents (vis phone and chat) since then and have been promised many times that it was being processed or would be processed soon but I have still not received the refund. I have asked to speak to a manager and been told they would call me back but never received a call. I did receive a partial credit initially and I’m afraid the future agents have seen that and though it was already processed. Please help me to rectify this. I am happy to provide records from chat, previous receipts and calculations of what is remaining due.

Thank you!
Posts: 4,663
Topics: 50
Kudos: 504
Solutions: 281
Registered: ‎11-29-2016

Re: Price Match was Not Honored after several agents approved

Good afternoon, dagstudios,

 

Welcome to our forums!  I’ve used our Price Match Guarantee more than a few times to save a few bucks on my Best Buy purchases, and have usually had a pretty positive experience!  I’m sorry to hear your experience thus far hasn’t gone quite as smoothly as we would have hoped, but I’ll be happy to look into your price match request further, and offer any additional assistance I can.

 

For me to begin my research, I’ll just need you to send me a private message using the blue “Private Message” button in my signature with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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