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New Member
Posts: 2
Registered: ‎12-04-2018
Accepted Solution

Price Match on Refurbished/Open Box Apple Computers.

Hi there,

 

I was going to purchase an open box 2018 MacBook Pro 13" computer with Touch Bar and then had a colleague tell me that the price for the exact same model/specs on the Apple.com website that is refurbished which is $120 or so less than the open box price at Best Buy. Will BestBuy match the item-for-item price? Thanks. Joepure

Best Buy Employee
Posts: 725
Registered: ‎01-09-2015

Re: Price Match on Refurbished/Open Box Apple Computers.

In accordance with our Price Match Guarantee, we would not match this.  This is listed in the exclusions:

 

  • Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, voice-only deals, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.

You can find it here: 

 

https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat29...

 

There are a large number of variables to take into accout when buying refurbished items. I firmly believe that Apple does a great job with their refurbishing process, and since they have been torn down and refurbished they all come in a solid white box. Best Buy's open box computers are often a buyer's remorse situation or a customer who decided to upgrade or downgrade their initial purchase, these also typically come in the original new Apple box except where discounted for missing items. 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎12-04-2018

Re: Price Match on Refurbished/Open Box Apple Computers.

Thanks for responding. I guess I do not see the difference between. “Buyer’s Remorese” Macbook at BestBuy or one from Apple. both are inspected and both are warranted for a specific time. It’s just price. Open Box certified does not always carry a full warranty while Apple’s refurbished units do. Guess I will buy another unit from Apple....