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Posts: 1
Registered: ‎04-27-2021

Price Match makes item not returnable?

I did a price match today for $200 on a tv that BB dropped in price.

Now I get a notice, shown on my order that tv can now not be returned because of

price match. I still have over a month to go (May 31st, 2021) for return time to expire.

I can't find anywhere on BB site that states a price match cancels a return period.

Please advise. Thatks a lot. . .

Posts: 4,725
Topics: 50
Kudos: 462
Solutions: 287
Registered: ‎11-29-2016

Re: Price Match makes item not returnable?

Good afternoon, eneg,


Welcome to our forums!  Our Price Match Guarantee is a great way to make sure you’re saving money on your recent purchases with us, and I’m glad to hear you were able to take advantage of this program on your new TV.


In regards to how a price match would impact the length of your return/exchange period, rest assured, getting a price match would not alter your return/exchange period in any way.  With that said, the message you report seeing on your end was likely caused by how the agent who performed your price match processed the transaction.  So while you may not be able to print a return label for your order at this time, if you discover you need to return this TV within its return/exchange period offered by our Return & Exchange Promise, you should have no issue doing so. 


If you do run into any issues returning this TV, or have any other questions or concerns, please feel free to return to our Support Forums any time.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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