Other Customer Service Support

[extensionist]

On 12/01 I contacted Best Buy chat about a Nest Wifi price match. At 1:04 pm Best Buy agent Stacy {removed per forum guidelines} said that "I have successfully initiated the refund and you will get the email within 120 hours"; however, the e-mail never came, nor did the refund. I have a record of the chat conversation. Can someone please assist me with this price match?

[extensionist]

@Bill-BBY you had time to edit my post, but not respond to my question or my private message?

[jdogg836]

Your post violated the community guidelines. Full names, phone numbers, order numbers, etc. are not allowed in the forums so Bill had to edit your post to remove the violation.

On the front page of the forums it states that the moderators are seeing an influx of traffic due to the holidays and the expected window for a reply is 7-8 days. I know they appreciate your patience as they help the customers who are ahead of you.

This forum is not intended to replace the regular customer service channels. If you would like more immediate assistance, please reach out by phone at 1-888-BestBuy.

[extensionist]

@jdogg836 as per the violation, thank you for clarifying that for me. As per the regular customer service channels, I used the regular customer service channels and the Best Buy representative lied. Which is why I am here now, where issues are addressed publicly.

[jdogg836]

Ok, sit tight and the moderators will reach your post in the previously mentioned time window.

[extensionist]

Ok, thank you for helping @jdogg836.

[Meg-BBY Social Media Specialist]

Hi, extensionist!

Thanks for reaching out to us on the Forums. Our Price Match Guarantee is an awesome way to save money, and I appreciate you reaching out with your concerns about your request. 

I'm sorry to hear that the information we gave you about your refund hasn't been accurate so far. We definitely strive for higher service and expect that an email will be delivered when we say it will. I'm happy to take a closer look into this and see how I can help.

To get started, please send us a private message with your full name, email, phone number, and order number. 

Best,

[extensionist]

Hi @Meg-BBY,

Thank you for trying to help with this issue; however, the refund has not been processed even though you said it was on 12/12. What exactly is the issue?