02-13-2021 11:37 PM
I purchased a washer and dryer set online from Best Buy in Jan 2021. It was delivered 3 Feb 2021. While creating the order, the automated checkout trimmed the prices of the items somewhat as I built up the order. Now, in Feb, these items went on sale for a significant discount below what I ended up paying for them. When I attempted to request a price match online, I was informed that I was not entitled to a price match because these items were grouped into a "bundle" with some savings when I created the order. The prices comparisons are as follows:
LG Washer, WM4200HWA: Originally $1199.99 to "Bundled price" of $1139.99. Sale price is now $949.99
LG Dryer, DLEX4200W: "Originally $1199.99 to "Bundled price" of $1139.99. Sale price is now $949.99
LG sidekick pedestal washer, WD100CW: Originally $699.00 to "Bundled price" of $664.05. Sale price is now $449.99
LG pedestal, WDP4W, Originally $249.99 to "Bundled price" of $249.99. Sale price is now $224.99
Total price drop (from "Bundled price" to sales price) is $619.06.
I was directed to the following paragraph: "Any financing offers, bundle offers, items included in bundle offers, subscription services, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, Point of Sale Activation cards,..."
I interpret that as meaning that Best Buy will not consider matching a price that is part of a bundle at another store. For within Best Buy, the price match should logically consider the price drop from the originally bundled prices to the new stand-alone sales prices.
Is it true that Best Buy will not honer the Price Match Guarantee for items purchased together (creating a "bundle") from Best Buy and then afterwards the prices drop within the period indicated for the price match guarantee?
Solved! Go to Solution.
02-18-2021 03:30 PM
Hello there, Honest-Inquiry!
Welcome to our community! Our Price Match Guarantee is a great way to help ensure that our customers are getting the best prices on their newest tech purchases, so I can understand your interest in wanting to take advantage of a price match on a recent appliance purchase that you've made with us!
Regarding this, it is true that bundle offers or bonus item offers are not covered by our Price Match Guarantee, although I understand that you are saying that the standalone prices of these items have since lowered in price since your original purchase. I'd like to look into this for you and see what options may be available here, but will need some information to begin.
If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
02-19-2021 07:15 PM
The Best Buy support team provided positive consideration of my situation and ended up honoring the Price Match Guarantee. Thank you for your efforts in this issue.