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Posts: 1
Registered: ‎09-10-2020

Price Match Refund Not Recieved

I was told a price match refund was paid on August 3rd in the same manner I paid. The refund has not come through on my credit card, my bank has not received any refund, and it has been "one billing cycle" since the refund was allegedly sent. The customer service chat people keep telling me to ask my  bank where the refund is. The bank says they  never recieved one to credit to my account. I am beyond annoyed. In this time I could have already returned my oven and gotten the same one (but much less) at Lowe's.

Posts: 1,592
Topics: 77
Kudos: 264
Solutions: 74
Registered: ‎11-23-2018

Re: Price Match Refund Not Recieved

Hi, lindawoodsart, and welcome to our online community!


Thank you for reaching out to us on the forum for support. I love getting the best deal on a product as well, so it's great to hear you were able to take advantage of Best Buy's Price Match Guarantee. I'd be happy to look into the status of your current price match refund and offer any further assistance with this.


To start, please send me a private message including your full name, email, phone number, order number, and the amount you are waiting to see back to you. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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