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Posts: 3
Registered: ‎05-19-2018
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Price Match - Local Retailers

Hello!

 

As someone whose Gamers Club membership is soon expiring, I have been looking at possible ways to save money on future releases.  Recently I have noticed that the local Walmart stores in my area have begun consistently selling new game releases at ten dollars below the MSRP on all three gaming platforms (note: the digital download cards are still sold at MSRP).  Would Best Buy be willing to honor the lower retail prices despite the Online listing at Walmart.com not showing this change? (would a photo be sufficient proof?)

 

Over the years, I have grown deeply accustomed to Best Buy's pre-ordering process, and formed great friendships with the staff at my local store.  As a consumer, however, I am always looking for the best deal and hope that the price-match guarantee keeps me shopping at Best Buy.

 

Thank you for your time and consideration.

 

~Will

Posts: 365
Topics: 22
Kudos: 133
Solutions: 13
Registered: ‎10-03-2017

Re: Price Match - Local Retailers

Hi, williamrobin, 

 

Thanks for posting with us here on the Support Forums!

 

We love being able to offer our customers different savings when it comes to getting their favorite games, and as a shopper, I love being able to take advantage of them as well! Thanks for showing interest in making this purchase with us and for bringing this question of yours to our attention so we can discuss it with you. 

 

As it turns out, we are able to provide one savings opportunity per transaction. Meaning, at the time of purchase, you would receive either the price match or 20% off. You would not be able to receive 20% off of a matched price. If our own price is lowered during the return/exchange period, the price can then be matched to the lower price. You can read more information on that, here

 

I hope this helps! Please let us know what other questions or concerns you may have. 

 

Thanks,

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-19-2018

Re: Price Match - Local Retailers

Cameron,

 

Thank you very much for your reply, and for clarifying that only one method of savings (either gcu or price match) can be applied per transaction.  My Gamers Club Unlocked membership ends in mid-August, and I want to continue shopping with Best Buy afterwards but I also can't ignore that I would be saving money by purchasing new titles in store at Walmart or other local mom/pop retailers without the price match guarantee.

 

My original question (which may not have been phrased correctly - my apologies) is if and/or how I can do a price check when the games in question are discounted in store, but not necessarily online or on a flyer.  Would Best Buy need to call the retailer in question, or would a photo of the price tag/label be sufficient evidence?  I've read from numerous accounts/forums online with conflicting information, and would like to know the best course of action to ensure the price match discount.  

 

Thank you again for your time and assistance.

 

~Will

Posts: 365
Topics: 22
Kudos: 133
Solutions: 13
Registered: ‎10-03-2017

Re: Price Match - Local Retailers

Hi, Will, 

 

Thanks for clarifying that for me so that I can better understand what you mean.

 

I understand your concern and I would also be contemplating the best way to maximize savings like that. When it comes to local competitors that lower their price in-store, our associates should be able to verify this any of the ways that  you've mentioned: you can present a picture with the price from the store, or you can call the local competitor to have them verify the price over the phone. There shouldn't be an issue with this method as long as the store is within 25 miles of your local Best Buy. 

 

Please let me know what other comments or concerns you may have.

 

Thanks,

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!