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Posts: 1
Registered: ‎05-27-2022

Price Match Guarantee not honored

I purchased a laptop computer on April 21 online at full price. The order was ready to pick up on April 26 and I picked it up on the next day.


On April 28 I noticed that laptop was on sale for $250 off, so I went on chat to request a Price Match Guarantee. It was initiated. I didn't receive the credit so I went on chat again to ask what happened. He sent a request to the back end team.


After plenty of time, I still didn't hear anything, so I went on chat again. I learned that for some reason it was turned down, even though I am positive it should have been approved. I wasn't able to get a reason and the guy on the chat said he cannot submit the request again.


Can someone help me please?




Posts: 4
Topics: 0
Kudos: 2
Solutions: 1
Registered: ‎12-07-2021

Re: Price Match Guarantee not honored

Hello, keith6. 


Thank you for connecting with through forums. I completely understand the importance of getting the best price on a purchase. This is why we have we have our Price Match Guarantee. I would be more than glad to look further into this for you to see what is possible. 


Please send me a Private Message with your full name, phone number, email, and receipt information. To send me a Private Message, please click on the button labeled "Private Message" in my signature. 


Thank you,



Regina|Social Media Specialist | Best Buy® Corporate
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