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New Member
Posts: 6
Registered: ‎05-26-2015

Price Match Guarantee not honored

I called Best Buy today to place an order for an item with a price match to my local Micro Center.

 

The representative informed me that the item was indeed eligible for price match, but that the price at Micro Center is apparently below the lowest minimum price allowed by the system.

 

This practice is contrary to the FAQ on Best Buy’s price match guarantee on BestBuy.com which states, “Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.”

 

How should Best Buy handle it’s price match policy in these situations? Why does such a minimum exist? I would appreciate some help and further insight on this. 

Posts: 6,547
Topics: 227
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Solutions: 333
Registered: ‎08-21-2017

Re: Price Match Guarantee not honored

Hello again, andxdrewx,

 

Thank you for stopping by our community forums and reaching out to us regarding our Price Match Guarantee. I know I want to make sure I get the best deal possible and try to take advantage of this as much as possible. I appreciate you letting us know about your experience and would be glad to help you look into this.

 

As you mentioned, I am not aware of a price match not being possible because a qualifying sale price being too low. I'd like to take a closer look at the notes left by the previous agent to see if I can help clarify what happened. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue bottom at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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