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Posts: 2
Registered: ‎12-17-2017

Price Match Guarantee (and customer service)

I’m surprised Best Buy doesn’t have a corporate email or a way to escalate problems. I called the 888 # twice and was hung-up on by Anna when I asked to speak with a supervisor.


We purchased a Samsung CF591 Monitor on 12/30/2018 for $299.99. The following week it went on sale for $269.99 and on Monday 01/07/2019 I requested a Price Match by calling the 888-BEST-BUY # which seemed to be an easy process.


On 01/12/2019 I received notice that they credited me back $32.20. On 01/16/2019 when I still did not see the credit on my card I contacted the 888 #. I was told that they credited back the Visa gift card that was used versus the debit card that was also used. I specifically asked on 01/07 which card they would be crediting as one was a gift card and was told they would email me. I was not emailed until the credit was already made to the incorrect account. As we used the entire amount of the gift card (on this purchase) we didn’t keep it. My first call on 01/16 ended with Anna hanging up on me and when I called back the lady said she couldn’t help me but they could in the store. Well, I went to the store and they could not help me there, so a wasted and unnecessary trip.  I would like my $32.20 (and some training for Anna).

 

Anyone have a suggestion of how to escalate this?

Posts: 6,642
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Registered: ‎11-30-2015

Re: Price Match Guarantee (and customer service)

Greetings, mlsbb,

 

Welcome to our community! Requesting a price match is a great way to ensure you get the best price. We’re sorry to hear that experience with requesting one didn’t go you had thought it would and our teams at (888) 237-8289 weren’t as professional or helpful, as you had hoped. All of us with -BBY behind our names do work out of our Corporate Office in Richfield, Minnesota as shared here. We appreciated the time you’ve taken to post to us about your recent Price Match request. We’d be happy to see what light we can shed on this for you.

 

Did you make your purchase in-store or online? Can you please send us a private message with your full name, phone number, email address, and your BestBuy.com order number or customer service pin off your purchase receipt? Once we have those details, we’d be able to review your concerns better for you and ensure they’re documented here at our Corporate Office. We’re sorry to hear your refund for your price match may not have went back to your preferred payment method. A private message can be sent to me by choosing the blue “Private Message” button in my signature. We look forward to hearing from you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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